This session will highlight why human factors and human performance considerations are critical to the design of security processes, procedures, and systems. Emphasis will be placed on the security posture of staff and how organizations can promote positive security behaviours and a strong and effective security culture. Current challenges around workforce recruitment and retention will also be explored, with Panellists sharing experiences that support the motivation and performance of aviation staff.
Moderator: Nina Smith, Head of Training and Human Factors, Aviation Security, UK Civil Aviation Authority, United Kingdom
Michelle Salgado Ferreira Arcúrio, Civil Aviation Regulation Specialist, National Civil Aviation Agency (ANAC), Brazil
Teun Muller, Senior Policy Advisor, Aviation Department, Ministry of Infrastructure and Water Management, Netherlands
Adam Troczyński, Head of Consulting and Services - Aviation, Center for Adaptive Security Research and Applications (CASRA)
Jingru Yan, Manager, Human Factors and Performance, Department of Corporate Safety, Security and Quality, Air Canada