In our daily lives, we can see how airlines, airports and their customers are linked by a digital relationship. From online flight booking to check-in and the automated boarding process and improved passenger flows to follow-up support via CRM programs, almost everything seems to be digitized. Airlines are not only boosting their efficiency this way, but they also greatly improve customer experience. Such benefits also expand to cargo movements, from door to door. The panel considered the challenges posed by this situation, such as the treatment of digital data, cross-border harmonization, the integration of data from different sources, the simultaneous management of legacy physical systems, cross-border harmonization of systems and requirements and related regulations.

Ms. Beth Newcombe - Senior Policy Advisor, Citizenship and Passport Programs Branch, Immigration, Refugees and Citizenship Canada (IRCC)
Mr. Amar More - Co-Founder & CEO, Kale Logistics Solutions
Mr. Adam Lemmon - Director, North America, MATTR
Mr. Peter Warms - Business Development Manager, Global Legal Entity Identifier Foundation (GLEIF)
Mr. Jordi Vicens Obrador - Deputy Director, Logistics Analysis and Operational Simulation, ADM Aéroports de Montréal

Presentations are available here: https://www.icao.int/Meetings/InnovationFair2024/Pages/Presentations.aspx