Human centred-design (HCD) is an approach that helps ensure that whatever is being designed – such as systems, equipment, procedures, or regulations – is useful and usable and will support skilled performance in the workplace so that the intended operational benefits can be realized.

This 8-minute instructional video provides an overview of the fundamentals of HCD and outlines its relevance for regulators. This includes how it can be used to support the implementation of new technologies and the management of change.