The COVID-19 crisis has shown the increased effectiveness of digital products over more traditional, paper-based solutions. This webinar addresses major elements and steps to consider when launching a digital transformation initiative within an organization. It also touches upon the use of technologies such as digital identity, artificial intelligence and block chain in transforming paper-based certification processes into digital mechanisms within the civil aviation environment.

Presenter: Marco Merens is the Chief of ICAO’s Implementation Support Section of the Air Navigation Bureau.

Originally presented 27 May 2020.