Passenger Experience
This Session will explore strategies for expanding airport capacities to accommodate growing traffic
demand, highlighting the roles of aircraft operators and airport authorities in facilitating clearance and
service operations. It will examine the overall passenger experience throughout their journey and
address key facilitation challenges, including the management of unruly passengers within airport
facilities and onboard aircraft.
Moderator: Mr. Ángel Luis Arias Serrano, Representative of Spain on the Council of ICAO
Speakers:
• Ms. Andile Mtetwa-Amaeshi, Director General, Civil Aviation Authority, Eswatini
• Mr. Abdulaziz A. Aldahmash, Executive Vice President for Quality and Customer
Experience, Civil Aviation, Saudi Arabia
• Ms. Feng Zhiwei, General Manager, Division of Exchanges and Conventions, Air
Transport Association, China
• Mr. Hamad Ali Al-Khater, Chief Operating Officer, Hamad International Airport, Doha
• Mr. Abdul Wahab Teffaha, Secretary General, Arab Air Carriers Organization (AACO)
Up Next in 2025 ICAO Facilitation Conference
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Skytalks - Qatar Airways (Mr. Abdulla...
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Session 4
Cargo Release Clearance and Automation Processes
Overview of current ICAO initiatives and material and Annex 9 implementation experience of ICAO
requirements in cargo matters will be discussed from the perspective of implementing States as well
as aircraft and airport operators. Through sharing c... -
Session 5
Travel Document Integrity and Border Control
This Session will provide an overview of the standardized implementation of Machine-Readable Travel
Documents (MRTDs) and electronic MRTDs (eMRTDs), along with a global approach to deploying new
technologies for identity verification and border control...
